Protecting your Privacy

Your privacy is important to us and we are committed to ensuring that your personal data is protected.

Privacy policy

This privacy policy sets out how we use and protect any personal data that you give us or that we collect when you use this website. This policy is limited to the information which we collect and use about you.

Third parties, including those who operate websites which we link to in our site may collect and use other information about you, and if you want to find out about what data they collect and how they use it you should refer to their privacy policy.

We will never misuse or sell your data to anyone. We ensure any data we hold is stored securely.

Should we ask you to provide personal data when using our services or our website, then you can be assured that it will only be used in accordance with this privacy policy.

We may change this policy from time to time by updating this page and you should check this page to ensure that you are happy with any changes. This policy is effective from 1 August 2020.

Who we are

We are Southern Ebike Rentals Limited ("Southern Ebike Rentals", "We", "Us"). We are a company specialising in rental of bicycles and we operate the website. We are all "controllers" of the personal data you provide us through the website and we will process your personal data in accordance with this privacy policy.

For any questions you may have in connection with this policy please contact our Data Manager using the following contact details:

What information do we collect

We collect and use ("process") your personal data when you use our website or complete an enquiry form and when you contact us online and offline. This information includes:

2.1 Information you give us. This includes your:

name, contact information, address, subscription information such as preferences, interests, height and age.

2.2 Information we collect about you. We may automatically collect the following information when you use our site, or when you access our marketing information or contact us by email, via LiveChat, online enquiry or phone:

browsing information (including the way you navigated to our website), referral information, purchase/search history; the domain and IP address your computer uses to connect to the internet;

information about your computer or device, browser type, operating system, internet connection, referral information;

transcripts of LiveChat conversations and records of details you complete through our online enquiry forms;

details such as your username when you interact with us on social media (e.g. you tag us or mention us in a post)

2.3 Information provided to us by or collected from third parties. We may collect the following information from third parties:

the information mentioned in section 2.1 of this policy which is provided to us by your party members;

we update address information from the Royal Mail "Change of Address" file;

Google Analytics provides us with information about your visit to our website. This covers session information, length of visits, repeat visits, page interaction information (such as clicks and mouse movements), and search terms which lead you to our website;

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